Privacy and Cookies Policy

Last updated: 3 October 2026

The Jolly Farmer (CD) Ltd. (“us”, “we” or “our”) is committed to respecting your privacy and to complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

This policy explains what personal information we collect when you visit our website, book a table, contact us or use our services, how we use it, and the rights you have over it. Please take a few moments to read it.

WHO WE ARE

The Jolly Farmer (CD) Ltd. is the data controller for the personal information described in this policy.

The Jolly Farmer (CD) Ltd.
Church Road, Cookham Dean, Berkshire, SL6 9PD
Telephone: 01628 482905
Email: reservations@thejollyfarmercookhamdean.com

PERSONAL INFORMATION WE COLLECT

You can visit our website without telling us who you are. We collect personal information only when you give it to us, typically when you book a table, make an enquiry by phone or email, pay a deposit or bill, apply for a job, sign up to hear from us, or respond to communications from us.

Depending on how you deal with us, this may include:

your name, postal address, telephone number and email address;
booking details, such as the date, time and size of your party, and any notes you give us (for example dietary requirements or allergies, or a special occasion);
payment information, such as credit or debit card details for deposits and payments (these are handled by our payment providers and are not stored on our website);
details you include in a job application, such as your CV and employment history;
the content of any messages, calls or emails you send us.

If you tell us about allergies or other health information when booking, we use it only to look after you during your visit.

TABLE BOOKINGS

Online table bookings are handled by our booking provider, Favourite Table. When you book through the “Book a table” links on our website you are taken to Favourite Table’s booking system, and the details you enter there are shared with us so that we can manage your reservation. Favourite Table processes this information on our behalf, and its own privacy and cookie policy also applies when you use its booking pages.

HOW WE USE YOUR INFORMATION AND OUR LAWFUL BASIS

We use your personal information only for the purposes it was collected for. Under UK GDPR we must have a lawful basis for each use:

To take and manage bookings, provide our services and take payment: because it is necessary to perform our contract with you, or to take steps at your request before entering into one.
To respond to enquiries and complaints, and to manage and administer your account: our legitimate interests in running our business and looking after our customers.
To send you news, offers and updates by email, text or post: your consent, which you can withdraw at any time.
To consider job applications: to take steps at your request before entering into an employment contract, and our legitimate interests in recruiting staff. If you agree, we may also contact you about other roles that might suit you.
To keep records, verify your identity when needed, recover debts, and meet our legal, tax and regulatory obligations: compliance with a legal obligation, and our legitimate interests.
To keep our website secure and working properly: our legitimate interests.

MARKETING

We will only send you marketing about our news, events and offers if you have agreed to receive it. Every marketing email will tell you how to unsubscribe, and you can also contact us at any time to have your details removed from our list or to update how you would like to hear from us.

WHEN WE SHARE YOUR INFORMATION

We do not sell your personal information. We share it only where necessary, with:

service providers who act on our behalf, such as our booking provider (Favourite Table), payment and card processors, our website hosting provider and our email providers;
professional advisers, such as accountants and lawyers;
the police, courts, HMRC or other authorities where we are required to by law;
a buyer or successor if we reorganise or sell our business, in which case your information would continue to be protected in line with this policy.

Where any of these providers store or process information outside the UK, we make sure appropriate safeguards are in place as required by UK data protection law.

COOKIES

Our website uses only the cookies it needs to work properly and to remember your cookie choices. For full details of the cookies we use, and to change your choices at any time, please see our Cookie Policy or use the consent options below.

HOW LONG WE KEEP YOUR INFORMATION

We keep your information only for as long as we need it for the purposes we collected it for. In most cases this means:

booking records: up to 2 years after your visit;
financial and transaction records: 6 years, as required for tax and accounting purposes;
marketing contacts: until you unsubscribe, and in any case we will not keep prospect details for longer than 3 years;
unsuccessful job applications: 6 months after the role is filled, unless you agree to us keeping them for longer.

After that we delete your information or anonymise it, unless we are lawfully required to keep it for audit or legal reasons.

YOUR RIGHTS

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete your information;
ask us to restrict how we use your information;
object to us using your information, including for direct marketing;
ask us to transfer information you have given us to another organisation;
withdraw your consent at any time, where we rely on consent.

To use any of these rights, please contact us using the details above. Please tell us your name and contact details and, if you can, briefly describe the information you are asking about, as this helps us find it more quickly. We will take reasonable steps to confirm your identity before acting on a request, and we will respond within one month. There is normally no charge.

INFORMATION SECURITY

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss or destruction, and we review these regularly. For example, our website is protected by HTTPS.

Please be aware that communications over the internet, such as ordinary email, are not completely secure unless they are encrypted. We cannot accept responsibility for unauthorised access to or loss of information that is beyond our control.

MONITORING AND RECORDING OF COMMUNICATIONS

Calls, emails, text messages and other communications may be monitored or recorded in accordance with UK law, for business purposes such as quality control and training, to prevent unauthorised use of our website, to ensure our systems work effectively, and to prevent or detect crime.

OTHER WEBSITES

Our website contains links to other websites, such as our booking provider, Facebook, Instagram and Google Maps. We are not responsible for how those websites handle your information, so please read their own privacy policies.

COMPLAINTS

If you have a concern about how we use your personal information, please contact us first and we will do our best to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

CHANGES TO THIS POLICY

We may update this policy from time to time, for example in response to changes in the law or in how we work. Any changes will be posted on this page with a new “last updated” date. If we ever plan to use your personal information in a significantly different way from the one described when we collected it, we will tell you and, where required, ask for your consent first.